I found that the experience of the shop team (Tom) and the honesty and integrity of the management team (John) to be refreshing and very welcome. After explaining the symptoms and the feedback from the local auto manufacturer's dealership, they both took me through a summary of how they would attack the issue. They provided an estimate and pursued the analysis. In the end, the cost came in well below the estimate. They told me what they were going to do and did what they told me they were going to do. Brilliant!