I felt I received very personal experience. John was extremely helpful in explaining everything upfront, and the mechanic had me come back to show me some things he discovered when servicing my car. He even gave me personal experience with the type of car I had because he owned the same type. Most importantly, I never felt pressured from either that I had to get the work done immediately or even by them. I felt they just wanted to give me a heads up and offer their service if I wanted it. I would definitely recommend Motor Masters.